Privacy Policy

Shop House Coffee Roastery collects personal data and tracking information from the users of this website. Below we’ll outline what information we collect and how we gather, use, disclose and manage this information.

By shopping from shophousecoffee.co.uk, submitting your information by signing up to our newsletter or contacting us via our contact form(s), you are agreeing to our Privacy Policy, as outlined below. Please note that this privacy Policy only applies to our own website, we sometimes share links to other sites (for example in our blog), and they are not covered by this Privacy Policy, we advise that you consult their own.

What information we collect and how we collect and use it…

Personal Data. When you sign up to the Shop House Coffee Roastery newsletter or contact us via the Contact Form(s), you submit personal data including Name and Email Address. When you purchase from Shop House Coffee Roastery, we collect slightly more information including your Billing and Shipping Address and Mobile Number. We also keep a record of your Shop House Coffee Roastery purchase history. This information is used to fulfil your current orders, to enable us to maintain our customer care service or to contact you with Shop House Coffee Roastery news.

Tracking Information or Cookies. Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site. We collect information such as IP Address, pages visited, length of time spent on pages. This information doesn’t identify you personally, but allows us to gather important analytical information about our website and to help optimise our marketing actions. For example, we can see which of our blog posts are most popular, or which of our products are getting the most attention.

How do we store and disclose our site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with our site visitors?

As stated above, we use the personal information we collect (see above) to assist in the fulfilment of your current order(s), to maintain our customer care service, to notify you of changes to our services or to send you information about upcoming Shop House Coffee Roastery events, promotions or launches.

How can you withdraw your consent?

You can withdraw your consent, request to see a copy of your information or that we delete or change the personal information we’ve collected from you at any time by emailing coffee@shophousecoffee.co.uk or sending a letter to Shop House Coffee Roastery, Cleatham, DN21 4JN

You can unsubscribe to our newsletter by clicking the “unsubscribe” link at the bottom of each email we send, or by requesting that we remove you from the list by emailing coffee@shophousecoffee.co.uk

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

For any further questions, please email us at coffee@shophousecoffee.co.uk or sending a letter to Shop House Coffee Roastery, Cleatham, DN21 4JN